FOOD AND BEVERAGE DEPARTMENT OF THE «KHORTITSA PALACE»: PROFESSIONAL ETHIC AND WAITER SERVICE

Анотація

The 4-star hotel and restaurant complex «Khortitsa Palace» in Zaporizhzhia city provides hotel and food services. The hotel is oriented on guests’ servicing who comes with business and tourism aim [1].

The purpose of the article is the analysis in accordance with of «Khortitsa Palace» Hotel’s waiter service to the international standards. The staff recruiting and job interview are performed Food and Beverage Departament’s manager, during the interview for the post of waiter clears up a question of English level, professional experience and applicant in accordance to the vacancy of waiter is became clear. The strong inter- personal skills for applicants for the post of waiters must have in accepting the decision to admission to the job. As a rule waiters are recruited with enough English level. The experience of recruiting the newbies and their group teaching English in the context of food and beverage by a tutor during a month using hotel funds was one of hotel experiment that practically restaurant staff development was brought.